Workflow Island's single administration tool allows you to perform all your administrative and support tasks from one place.
Logging
- contains a powerful email log with search capabilities to find, edit, and resend emails
- a worklist search tool for finding and re-assigning worklist items
- an audit record of the processing history
- eliminates the manual logs that are often used to find documents and recover from routing errors
- includes the date, time, person where each step was performed, including the status of each step
Control
- ability to adjust rules
- reporting on the activities with a process
- supports more than one workflow administrator
Monitoring
- total work accomplished
- turn-around time (the response time as seen by the customer)
- productivity of the individuals, teams, and groups
- types of errors that are caught and corrected
- backlog of work throughout the day
- set alarms (ex. notify me if the number of complaints exceeds 3, or if the total number of items to be processed is greater than 450)
