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With Workflow Island, the information necessary to complete the processing is accessible, with...
- interfaces to existing computer databases and systems
- links to document images, fax servers, e-mail, or other “external” sets of data
Accessibility
The system extracts and carries only the key information to move with the workflow. This is because as work
is processed, other systems and data are accessed. It is critical that the information necessary to complete the
processing is automatically accessible. User shouldn’t have to dig up and supply search info to retrieve
information to make decisions.
Interface to Data
Vendors today will package with their systems a workflow capability...but most users today support multiple applications. It
is more practical to have a workflow system that is external, and supports the applications. The external workflow system will
drive the applications, rather than the application driving the workflow system. This results in a single, more autonomous
interface for the users to interact with (ie. more consistant and thus popular with users, inexpensive to implement, and easier
to make changes.
The workflow system should not try to replicate all the primary data, or be a substitute for the corporate database.
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